Terms of Service

Last updated 26 August 2026.

These terms govern your use of the Resolve application at resolve.mgcapital.us and of this website. Resolve is provided by Tigo AI LLC (“Tigo”, “we”, “us”). By using either, you agree to them. If you do not agree, do not use the service.

1. Who may use Resolve

Resolve is business software. Access is granted by an organisation that holds a Resolve account, to people that organisation authorises — its staff, contractors, and the client contacts it chooses to give limited access to. You must be at least 16 years old and able to enter into a contract.

Accounts are personal to you. Do not share your credentials, and tell us promptly at info@goresolve.ai if you believe someone else has used them.

2. Your organisation’s role

The organisation that holds the account controls it. It decides who gets access and at what permission level, what information is entered, and whether to keep the account at all. It can view, change, export and delete the records in it, including records you created. If it removes your access, you lose access to the service; the records remain with the organisation.

3. Acceptable use

You agree not to:

• Use Resolve for anything unlawful, or to store unlawful content.
• Upload personal information about anyone that your organisation is not entitled to collect, or sensitive categories of data the service is not designed for — payment card numbers, government identity numbers, or health records.
• Attempt to access accounts, buildings, or records you have not been granted access to, or to defeat the permission model in any way.
• Probe, scan, or test the vulnerability of the service without our prior written permission, or interfere with its operation.
• Scrape the service, or use automated means to extract data from it beyond the features we provide.
• Reverse engineer, decompile, or attempt to derive the source code of the service, except where the law expressly permits it.
• Resell, sublicense, or provide the service to a third party as your own.

We may suspend access that we reasonably believe breaches this section or threatens the security of the service, and will tell the account holder when we do.

4. Your content

Work orders, photographs, notes, reports and other material entered into Resolve (“Customer Content”) belong to the organisation that entered it. We claim no ownership of it.

You grant us the limited licence needed to host, store, transmit, back up and display Customer Content for the purpose of providing the service to you, and to do the same through the service providers listed in our Privacy Policy. That licence lasts only as long as we hold the content.

You are responsible for having the right to upload what you upload — including photographs taken at a client’s premises — and for the accuracy of the records you create.

5. Our intellectual property

The Resolve software, its interface, the Resolve name and logo, and this website are ours and remain ours. Nothing in these terms transfers any of it to you. You get a non-exclusive, non-transferable right to use the service while your access lasts, and nothing more.

6. Third-party services

Resolve integrates with third-party services, including Google for sign-in and Intuit QuickBooks for accounting, where your organisation enables them. Your use of those services is governed by their own terms, and we are not responsible for their availability or their acts. Connecting them means authorising us to exchange the data described in our Privacy Policy on your behalf.

7. Availability and changes

We aim to keep Resolve available and to improve it continually. We may add, change or remove features, and we may need to take the service down for maintenance. Where a change materially reduces functionality your organisation relies on, we will give reasonable notice to the account holder.

Resolve includes offline support so field work can continue without a connection. Offline data syncs when connectivity returns. It is not a substitute for a backup, and we do not guarantee that unsynced data on a lost or reset device can be recovered.

8. Fees

Fees, if any, are set out in the written agreement between Tigo and your organisation. Nothing on this website is an offer of a particular price. Where the service is provided at no charge — during an evaluation, for example — we may end that arrangement on reasonable notice.

9. Termination

Your organisation may stop using Resolve at any time. We may suspend or terminate access for material breach of these terms, for non-payment, or where required by law, in each case with notice where it is reasonable to give it.

On termination, we will make Customer Content available for export for a reasonable period on request, and then delete it in line with the retention periods in our Privacy Policy.

10. Disclaimers

Except where the law does not allow it, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that it will meet a particular requirement.

Resolve helps you record and report on work. It is not accounting, tax or legal advice, and it does not replace your own review of the invoices and reports it produces.

11. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused. Our total aggregate liability arising out of or relating to the service is limited to the greater of the amounts your organisation paid us for the service in the twelve months before the claim arose, or one hundred US dollars.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by negligence.

12. Indemnity

Your organisation will defend and indemnify us against third-party claims arising from Customer Content it uploaded, or from use of the service in breach of these terms, except to the extent the claim results from our own breach or negligence.

13. Changes to these terms

We may update these terms. The date at the top of the page will change, and for material changes we will notify the account holder before they take effect. Continuing to use the service after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict of law rules. The state and federal courts located in North Carolina have exclusive jurisdiction over disputes arising from them, and both parties consent to that jurisdiction.

15. General

If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor in connection with a merger or sale of assets. These terms, together with the Privacy Policy and any written agreement with your organisation, are the entire agreement between us on this subject.

16. Contact

Questions about these terms: info@goresolve.ai