Facility services is not a route with a cart. It's a stack of requests against a site: a leak, a walk-through, a vendor, a quote, a punch list. Resolve keeps them on the building.
Phone, email, in-person or internal. The Gmail add-on proposes a work order from the message that's open. Either way you get a building, a requester, a description and a schedule — not a forwarded thread that dies in someone's inbox.
Walk the site, tag actions, notes and praise, score the visit. Actions become one follow-up work order the crew closes in My Day. Extra billable work still gets a quote; the punch list does not pretend to be one.
Payables reporting tracks subcontracted work against the work order. The building's cost to serve is not “labour we remember” plus “invoices in a drawer.”
Quote links and service-report email are the customer surface. That's enough for a building engineer who already has too many portals.
Phone, email, walk-through. The Gmail add-on can propose the work order from the message that's already open.
A walk produces a punch-list follow-up. Extra billable work gets a quote. Both hang off the building.
Photos on the job, a service report in their inbox, payables against the same record. Finance bills what closed.
Early-access demos, with a person. We'll say plainly whether it fits how you work.
